Privacy Policy

Glanire, its affiliates, parents, and subsidiaries (collectively, “Glanire Infrastructure”, “we”, “us”, or the “Company”) take the security and confidentiality of your data with the utmost seriousness. This Privacy Policy is a comprehensive legal document that explains how we collect, utilize, disclose, and safeguard your Personal Information.

By accessing our website (glanire.ie), engaging our professional services, or communicating with us via our digital channels, you agree to the terms outlined herein. If you do not agree with these practices, you must immediately cease use of our services and website.

I. DEFINITION OF PERSONAL INFORMATION

For the purposes of this policy, “Personal Information” refers to any data that relates to an identified or identifiable natural person. This includes, but is not limited to, names, physical addresses, email addresses, telephone numbers, IP addresses, and unique device identifiers.

II. INFORMATION WE COLLECT

A. Information Provided Voluntarily by You

We collect information that you share with us through our website forms, WhatsApp Business, or direct correspondence.

• For Clients/Requesters: We collect contact details (name, surname, physical/commercial address, telephone number, and email); site-specific information (facility type, square footage, service instructions, and site audit notes); and billing information.

• For Service Professionals/Subcontractors: We collect contact information, login credentials for our internal systems, professional qualifications, experience, eligibility to work in Ireland, and photographs for identification/security purposes.

• Payment Information: While you may provide credit/debit card details to pay for services, Glanire Infrastructure does not store this data. All payment processing is handled by third-party providers (e.g., Stripe or PayPal) via encrypted TLS technology. We only receive confirmation that a payment has cleared.

B. Information Collected via Technology

To improve our infrastructure and user experience, we collect data through automated means:

• IP Addresses & Device Identifiers: We collect IP addresses associated with your portal to determine geographic trends and ISP data. We may link Device Identifiers to Personal Information to prevent fraud and maintain security.

• Cookies & Web Beacons: We utilize cookies and web beacons (pixel tags) to track navigation patterns and determine the effectiveness of our marketing content. This includes tracking which links or cold-email campaigns brought you to our site.

• "Do Not Track": We do not currently support "Do Not Track" browser settings as we utilize third-party analytics to provide tailored service offers.

C. Information Provided by Third Parties

We supplement our records with data from third-party sources to enhance our service delivery:

• Conversion Tracking: We receive data from advertising platforms (e.g., Google, Meta) regarding which advertisements led you to our services.

• Lead Generation & Cold Outreach: We may collect public business information for our outreach campaigns ("Engine B").

• Communication Interception: When using masked telephone numbers or third-party messaging services (e.g., Twilio or WhatsApp Business API), we and our providers store metadata including date, time, and content of communications for quality and legal protection.

III. HOW WE USE YOUR INFORMATION

Glanire Infrastructure uses the collected data for the following essential business purposes:

• Operational Execution: Scheduling, site audits, and the delivery of commercial maintenance services.

• Communication: Contacting you via email, telephone, or WhatsApp Business regarding service updates, safety reports, or administrative changes.

• Marketing & Outreach: Running cold email campaigns via secondary domains to prospective commercial clients and managing promotional sweepstakes or contests.

• Financial Management: Processing payments, managing invoices through Zoho, and investigating chargebacks or fraudulent activity.

• Legal & Safety Compliance: Ensuring adherence to Irish Health and Safety Authority (HSA) standards, investigating violations of our terms, and protecting the safety of our users and the public.

IV. DATA SHARING AND DISCLOSURE

We do not sell your personal data for profit; however, we share information in the following circumstances:

• Service Professionals: We share your site address and instructions with our staff and subcontractors to ensure service delivery.

• Third-Party Service Providers: We share data with specialized providers who perform functions on our behalf, including:

  • Data Analytics: Google Analytics and similar tools.

  • Financial Tools: Stripe, PayPal, and Zoho Invoice.

  • Communication Tools: Mailchimp, Zoho Campaigns, Twilio, and WhatsApp Business.

  • Background Checks: Providers used to verify the eligibility of service professionals in the Republic of Ireland (including PPS number verification where legally required).

• Administrative & Legal Reasons: We will disclose information if required by a court order, subpoena, or to protect the legal rights and property of Glanire Infrastructure.

• Corporate Transactions: In the event of a merger, sale of assets, or corporate consolidation, your Personal Information may be transferred to the successor entity.

V. DATA RETENTION AND SECURITY

A. Retention Period

We retain Personal Information only as long as necessary to fulfill the purposes outlined in this policy or to comply with Irish statutory requirements (e.g., Revenue audit requirements). Database backups containing Personal Information are typically purged after a period of 13 months.

B. Security Measures

We implement high-level technical and administrative safeguards:

• Encryption: All data input during the booking process is encrypted via TLS (Transport Layer Security).

• Access Control: Only authorized personnel (Management and Customer Support) are granted access to sensitive Personal Information.

• Physical Security: Our internal offices and data storage environments are secured against unauthorized access.

VI. EU GENERAL DATA PROTECTION REGULATION (GDPR) COMPLIANCE

As a resident of the European Union, you have specific rights under the GDPR:

1. Right to Access: You may request a copy of the Personal Information we hold about you.

2. Right to Rectification: You may request that we correct inaccurate or incomplete data.

3. Right to Erasure ("Right to be Forgotten"): You may request the permanent deletion of your data, subject to legal retention obligations.

4. Right to Object: You may opt-out of direct marketing or cold-email campaigns at any time.

To exercise these rights, please contact us at hello@glanire.ie.

VII. CHILDREN’S PRIVACY

Our services are strictly directed to individuals aged 18 years or older. We do not knowingly collect information from minors. If we become aware that an individual under 18 has provided us with data, we will delete it immediately.

VIII. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or our data handling practices, please contact us via the following channels:

Email: info@glanire.ie